George Papadopoulos aloof wants to sit aback and relax on his couch but says years of problems with the allotment of appliance accept been annihilation but.
“Five years and three couches. Maybe six to seven or bristles genitalia exchanged, and apparently addition ten to seven visits to fix a couch that had a problem, like the bushing or article failed,” explained Papadopoulos.
Papadopoulos says he bought covering sectionals at Bob’s Discount Appliance and aback problems with the recliner and ample persisted with the aboriginal couch, he says he couldn’t get a refund.
The aggregation did acclaim him the amount of the couch and replaced it. Papadopoulos says he paid the amount aberration amid the old and new one and the sales tax. He additionally bought the company’s “Goof Proof” allowance plan for a additional time.
Papadopoulos says the covering afresh started to bark off the additional couch, and that Bob’s already afresh replaced it. His cancellation shows he paid the taxes and bought the “Goof Proof” allowance advantage yet again.
“The aftermost couch lasted 11 months and started case again, and that’s aback I ran into a wall,” said George. “No one was accepting aback to me. No one was allowance me, and they were appealing abundant not attractive to alter my account anymore.”
Papadopoulos took pictures of what he says was case covering and says he acquainted that the couch should be covered beneath either the manufacturer’s assurance or the allowance plan. He says his appeal for a acquittance was denied.
“I acquainted like I was in a bad marriage, and I couldn’t get divorced,” said Papadopoulos. “It was unbelievable. I was like, ‘I aloof appetite my money back, and I’m good’. They’re like, ‘nope.'”
Papadopoulos said Bob’s told him to alarm the aggregation that handles the allowance claims beneath the “Goof Proof” plan directly, but he says they didn’t accept a almanac of him anytime affairs the allowance for the third couch, and directed him aback to Bob’s.
“It was aloof aback and forth,” said Papadopoulos. “I beatific pictures three times, ambidextrous with altered people, and cipher was on the aforementioned page, and for two months they gave me the runaround. I aloof appetite to be happy. Ambidextrous with the couch every day was like a full-time job.”
Papadopoulos contacted NBC10 Boston Responds for advice and we accomplished out to Bob’s Discount Appliance to see if a resolution could be reached. Bob’s best up the couch and refunded George the $1,789 he originally paid for it. He bought a new couch at addition appliance store.
In a statement, Bob’s Discount Appliance said: “Customer achievement is actual important to us at Bob’s Discount Furniture. We are blessed that we were able to assignment with Mr. Papadopoulos and accomplish abiding his appeal was resolved.”
“I owe it all to your guys,” said Papadopoulos. “This would not accept gotten bound if you did not get involved. I’m actual beholden for that.”
If you accept a customer complaint like Papadopoulos, we would like to help. We are the alone bounded base committed to answering all of your calls and emails. Reach out to our NBC10 Boston Responds assemblage actuality or alarm 1-888-521-NEWS.
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